Return & Exchange

Right to return merchandise

We grant you the right to return purchased goods within 14 days of receipt. The return period is calculated from the date of dispatch of the goods.

Returned products will only be accepted in perfect condition, i.e. undamaged, unused and unopened, in their original packaging.

We cover the cost of return shipment and will send you a pre-stamped return label on request. This can be requested by e-mail (info@bluety.ch) or by telephone on 021 921 06 82.
Shipping costs are indicated in the order summary.

In all cases, the customer is responsible for packaging the goods to be returned so that they can be transported without risk of damage. The customer will be invoiced for any damage/loss of the goods caused by inappropriate packaging. If the customer hands over the goods to a forwarding agent, the customer assumes the risk for the safe transport of the goods. The transfer of risk to BLUETY SA takes place upon arrival of the goods at BLUETY SA.

Return address :
BLUETY SA
Chemin du Signal 18
1071 Chexbres

DO YOU HAVE ANY QUESTIONS, WISHES OR SUGGESTIONS? WE'RE HERE FOR YOU.

Send us your questions, comments or requests in writing using the contact form. If you prefer to discuss your problem by telephone, please call the number given on the contact form.

Beauty without limits

The first Swiss online shop for professional cosmetics and hair care products